Invalid Username or Password Message For All Users Via Web Apps (Doc ID 564670.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 02-Oct-2015***


Symptoms

When attempting to log into the web application, the user receives the following message

ERROR
'Invalid Username or Password....
Please try again


STEPS
The issue can be reproduced at will with the following steps:

Attempt to log into the Demantra Web App and receive the following error message:

Invalid Username or Password....
Please try again

Note that other Metalink notes discuss this warning message and alternative reasons behind it.  In this case, the user setup was correct and this pointed to a parameter issue - see rest of note for details.

In the collaborator.log we observed multiple errors similar to this example: 

com.demantra.applicationServer.appServerExceptions.ApplicationServerException: ODPM-00005: Invalid Date For System Max Sales Date Value,
Please Check 'max_sales_date' System Parameter In SYS_PARAMS Table.
 at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.setSystemDefaultParams(ComponentsList.java:1076)
 at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.loadAsServer(ComponentsList.java:215)
 at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.<init>(ComponentsList.java:199)
 at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.loadObjects(ComponentsList.java:1728)
 at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.getInstance(ComponentsList.java:171)
 at com.demantra.applicationServer.start.main.StartMain.getComponentsList(StartMain.java:116)
 at com.demantra.applicationServer.start.main.StartMain.startMain(StartMain.java:84)
 at com.demantra.applicationServer.start.StarterServlet.initServer(StarterServlet.java:88)
 at com.demantra.applicationServer.start.StarterServlet.init(StarterServlet.java:62)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1044)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:887)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3959)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:4284)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1126)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:832)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1126)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:521)
 at org.apache.catalina.core.StandardService.start(StandardService.java:519)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2345)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:594)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:297)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:398)
2008-04-23 17:00:06,437 [main] ERROR appserver.error ::
com.demantra.applicationServer.appServerExceptions.ApplicationServerException: ODPM-00001: Unable To Load System Definitions.
Please Contact System Administrator.
 at com.demantra.applicationServer.start.main.StartMain.getComponentsList(StartMain.java:124)
 at com.demantra.applicationServer.start.main.StartMain.startMain(StartMain.java:84)
 at com.demantra.applicationServer.start.StarterServlet.initServer(StarterServlet.java:88)
 at com.demantra.applicationServer.start.StarterServlet.init(StarterServlet.java:62)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1044)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:887)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3959)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:4284)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1126)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:832)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1126)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:521)
 at org.apache.catalina.core.StandardService.start(StandardService.java:519)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2345)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:594)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:297)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:398)
.

Cause

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