Problem On Customer Center To Set End Date In Future. (Doc ID 565481.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 02-Aug-2013


Symptoms

-- Problem Statement:
Can't see the end date in the end date field for the ip product when you reopen the account.

From the Customer Center, create an account with  'Plan 1' (out-of-box plan) which includes two products with 2 services -  /service/email and  /service/ip.

Go to the Plans tab and select the ip product to set the end date with current date + 1 day for Purchase, Cycle and Usage. Save the changes, and close the account. When the account is opened, the changes on the end dates disappear.

However, the problem does not occur on email product.

The only difference seems to be in purchased_product_t. The three fields purchase_end_details,
cycle_end_details, and usage_end_details are all set to 2 for ip product which doesn't display the
end date but the end date exists in the db for that record. For the email product these three
fields are populated with 0 and it as expected displays the end date.


Cause

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