Empty Xml Message In Input On Product Synchronization Process Between BRM & CRM

(Doc ID 565674.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.0.0.1 [Release 7.3.0]
Information in this document applies to any platform.
***Checked for relevance on 16-Dec-2013***

Symptoms

Problem Statement

When a product is modified in BRM the XML message sent to the AIA BPEL process
SyncProductPortalReqABCSImpl is empty and therefore the product is not synchronised with Siebel CRM.

Steps To Reproduce

Modify a BRM product and view the audit trail on the BPEL console for the SyncProductPortalReqABCSImpl process.


Cause

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