Unable To Purchase Additional Plan Through Customer Center in upgraded environment (Doc ID 565794.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0
This problem can occur on any platform.

Symptoms

On an upgraded environment from 6.2_SP2 to 7.3, while purchasing a new service for an account causes an error and fails.
This works on an Out Of Box non-upgraded environment.

(1) Create an account through customer center with out of the box plan "Plan 1 - measured web
access with discounts"
(2) Purchase an additional plan "Plan 2 - unlimited web access with discounts"
(3) Purchase fails

The error thrown is:-

E Mon Dec 29 10:42:31 2008 om100test cm:10312 fm_cust_create_customer.c:2020
1:svelanka-idc:CustomerCenter:0:AWT-EventQueue-1:64:1206773837:0
fm_cust_create_customer_srvc error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_BAL_INFO:9,7789 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Mon Dec 29 10:42:31 2008 om100test cm:10312 fm_cust_create_customer.c:1596
1:svelanka-idc:CustomerCenter:0:AWT-EventQueue-1:64:1206773837:0
fm_cust_create_customer_services error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_BAL_INFO:9,7789 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Mon Dec 29 10:42:31 2008 om100test cm:10312 fm_cust_modify_customer.c:595
1:svelanka-idc:CustomerCenter:0:AWT-EventQueue-1:64:1206773837:0
fm_cust_modify_customer error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_BAL_INFO:9,7789 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

.

Cause

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