Got "op_cust_set_bal_grp error" When Adding A Plan To An Account With Open Item (Doc ID 566141.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0
This problem can occur on any platform.

Symptoms

When adding a plan for an account with open AR item, receive error message as following in cm.pinlog file:

E Sat Mar 01 00:00:02 2008 myhost cm:6956 fm_cust_bal_grp.cpp:6521:load:UnknownProgramName:0:main:64:1208188444:0
   op_cust_set_bal_grp error
   <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
   <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec) =1208188445:597951>
   <facility=0 msg_id=84 version=1>
E Sat Mar 01 00:00:02 2008 myhost cm:6956 fm_cust_create_acct.c:15151:load:UnknownProgramName:0:main:64:1208188444:0
   fm_cust_create_bal_grps error
   <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
   <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec) =1208188445:597951>
   <facility=0 msg_id=84 version=1>
E Sat Mar 01 00:00:02 2008 myhost cm:6956 fm_cust_modify_customer.c:5951:load:UnknownProgramName:0:main:64:1208188444:0
   fm_cust_modify_customer error
   <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
   <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec) =1208188445:597951>
   <facility=0 msg_id=84 version=1>
E Sat Mar 01 00:00:02 2008 myhost cm:6956 fm_cust_modify_customer.c:2131:load:UnknownProgramName:0:main:64:1208188444:0
   op_cust_modify_customer error
   <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
   <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=1208188445:597951>
   <facility=0 msg_id=84 version=1>
E Sat Mar 01 00:00:02 2008 myhost cm:6956 cm_child.c(105):46211:load:UnknownProgramName:0:main:64:1208188444:0
   op PCM_OP_CUST_MODIFY_CUSTOMER returned an error
   <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
   <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=1208188445:597951>
   <facility=0 msg_id=84 version=1>

-- Steps To Reproduce:
1. Find an account with a bill to be paid (In this case $23.94)
2. Use payment tool to pay $100 and unallocated
3. Use Customer Center to purchase a plan


Cause

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