File Manager Log Shows "File Manager Initialization Failed" - Users Get an Error: "The preferred File Server for user for user [...] is down [...]" (Doc ID 568164.1)

Last updated on MAY 25, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 and later
Information in this document applies to any platform.

File Manager Log Shows "File Manager Initialization Failed" - Users Get an Error: "The preferred File Server for user for user [...] is down [...]"

Symptoms

Error adding, getting, or viewing file attachments when using the Agile Web Client:

The preferred File Server for user for user [...] is down [...]

Error when starting File Manager, File Manager Initialization failed:

PLM 9.3.2 and above:

******************************************************************************************************************
 *** File Manager Initialization failed ***
Reason :Error downloading information from Agile.

 The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
   -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.
*********************************************************************************************************************
java.lang.reflect.InvocationTargetException
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.axis.components.net.DefaultSocketFactory.create(DefaultSocketFactory.java:153)
        at org.apache.axis.components.net.DefaultSocketFactory.create(DefaultSocketFactory.java:120)
        at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:217)
        at org.apache.axis.transport.http.HTTPSender.checkAuthForm(HTTPSender.java:1016)
        at org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:299)
        at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:164)
        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
        at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
        at org.apache.axis.client.Call.invoke

PLM 9.3.0 and 9.3.1:
******************************************************************************************************************
*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.
Actual Message :; nested exception is:
java.lang.NullPointerException

The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
-> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
*********************************************************************************************************************
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.axis.components.net.DefaultSocketFactory.create(DefaultSocketFactory.java:153)
[...]



Cause

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