Getting error: ClassNotFoundException com.cimmetry.jvue.JVue.class When Loading a Document in AutoVue

(Doc ID 568231.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 20.1.0 and later
Information in this document applies to any platform.

Symptoms

Unable to view attachments. 

Loading a Document in AutoVue results in blank window with Error. Java console shows:

load: class com.cimmetry.jvue.JVue.class not found.


On older versions of Java, AutoVue browser window displays red 'X' at the upper left hand corner on blank grey background. In status bar:
Error: "jVue not found"

Viewer content URL http://<hostname>:<port>/Filemgr/jVue displays a HTTP 404 error.

There is no  folder <Tomcat home>/webapps/Filemgr/jVue on the Filemgr host.

No sessions initiated on the AutoVue Server when attempting to view an attachment

Applet does not load in AutoVue window

Cannot Launch AutoVue.

Cause

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