"javax.net.ssl.SSLHandshakeException" Error Adding or Getting Attachments Due to Certificate Authority Key Certificate Missing from Java Keystore
(Doc ID 569235.1)
Last updated on NOVEMBER 05, 2023
Applies to:
Oracle Agile Product Collaboration - Version 9.3.3.0 to 9.3.3.0 [Release 9.3]Oracle Agile PLM Framework - Version 9.3.0.0 and later
Information in this document applies to any platform.
Symptoms
Unable to add file attachments
Unable to get file attachments
Error: The Preferred file server: http://[web server]/Filemgr/AttachmentServlet for user [user ID] is down. Please contact system administrator
Tomcat stdout.log shows BAD PACKET error, followed by NullPointerException.
opmn logs recording errors
Error "javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found"
Fact: File Manager Proxy server in DMZ
Fact: Using SSL connections
Fact: Certificate is self certified or certified by uncommon Root Certificate Authority
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Export the Root CA Key Certificate and Intermediate Certificate: |
| Import the Key Certificate for the Root CA into the Java runtime of OAS, Weblogic, Tomcat, and AutoVue: |
| SDK Client: |
| End User's Desktop (Windows): |
| Verify Root Certificate |
| References |