"javax.net.ssl.SSLHandshakeException" Error Adding or Getting Attachments Due to Certificate Authority Key Certificate Missing from Java Keystore
(Doc ID 569235.1)
Last updated on NOVEMBER 05, 2023
Applies to:Oracle Agile Product Collaboration - Version 18.104.22.168 to 22.214.171.124 [Release 9.3]
Oracle Agile PLM Framework - Version 126.96.36.199 and later
Information in this document applies to any platform.
Unable to add file attachments
Unable to get file attachments
Error: The Preferred file server: http://[web server]/Filemgr/AttachmentServlet for user [user ID] is down. Please contact system administrator
Tomcat stdout.log shows BAD PACKET error, followed by NullPointerException.
opmn logs recording errors
Error "javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found"
Fact: File Manager Proxy server in DMZ
Fact: Using SSL connections
Fact: Certificate is self certified or certified by uncommon Root Certificate Authority
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In this Document
|Export the Root CA Key Certificate and Intermediate Certificate:|
|Import the Key Certificate for the Root CA into the Java runtime of OAS, Weblogic, Tomcat, and AutoVue:|
|End User's Desktop (Windows):|
|Verify Root Certificate|