Error Adding or Getting Attachments Due to Certificate Authority Key Certificate Missing from Java Keystore

(Doc ID 569235.1)

Last updated on JANUARY 17, 2018

Applies to:

Oracle Agile Product Collaboration - Version to [Release 9.3]
Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


Unable to add file attachments

Unable to get file attachments

Error: The Preferred file server: http://[web server]/Filemgr/AttachmentServlet for user [user ID] is down. Please contact system administrator

Tomcat stdout.log shows BAD PACKET error, followed by NullPointerException.

opmn logs recording errors

Error " No trusted certificate found"

Fact: File Manager Proxy server in DMZ

Fact: Using SSL connections

Fact: Certificate is self certified or certified by uncommon Root Certificate Authority


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