javax.net.ssl.SSLHandshakeException Error Adding or Getting Attachments Due to Certificate Authority Key Certificate Missing from Java Keystore (Doc ID 569235.1)

Last updated on APRIL 18, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 and later
Oracle Agile Product Collaboration - Version 9.3.3.0 to 9.3.3.0 [Release 9.3.3]
Information in this document applies to any platform.




Symptoms

Unable to add file attachments

Unable to get file attachments

Error: The Preferred file server: http://[web server]/Filemgr/AttachmentServlet for user [user ID] is down. Please contact system administrator

Tomcat stdout.log shows BAD PACKET error, followed by NullPointerException.

opmn logs recording errors

Error "javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found"

Fact: File Manager Proxy server in DMZ

Fact: Using SSL connections

Fact: Certificate is self certified or certified by uncommon Root Certificate Authority

Cause

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