Unknown Error in Agile Product Lifecycle Management (PLM) when Using Save As on Some Documents (Doc ID 572216.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Agile Product Collaboration - Version 9.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform a Save As on Documents or Parts, the following error occurs:

Error: 'Unknown Error'

Java Console Shows:

 "java.lang.NullPointerException
    at com.agile.pc.cmserver.item.ItemMfrDAO.insertRowSaveAs(ItemMfrDAO.java:451)
    at com.agile.pc.cmserver.item.ItemServiceMfr.insertSaveAsRow(ItemServiceMfr.java:406)
    at com.agile.pc.cmserver.base.RedlineServiceTable.saveAs(RedlineServiceTable.java:3289)
    at com.agile.pc.cmserver.item.ItemServiceMfr.saveAs(ItemServiceMfr.java:915)
    at com.agile.pc.cmserver.base.BaseService.doSaveAs(BaseService.java:1733)
    at com.agile.pc.cmserver.base.BaseService.saveAs(BaseService.java:1614)
    at com.agile.pc.cmserver.item.ItemService.saveAs(ItemService.java:6489)
    at com.agile.pc.cmserver.base.CMSessionBMTBean.saveAsWithRqFields(CM SessionBMTBean.java:77)
    at IBaseBMTSession_StatelessSessionBeanWrapper76.saveAsWithRqFields(IBaseBMTSession_StatelessSessionBeanWrapper76.java:190)
    at com.agile.pc.cmserver.base.CMSessionBean.SaveAsWithRqFields(CMSessionBean.java:536)
    at ItemSession_StatelessSessionBeanWrapper48.SaveAsWithRqFields(ItemSession_StatelessSessionBeanWrapper48.java:16548)
    at sun.reflect.NativeMethodAccessorImpl.i nvoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke (NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:324)
    at com.evermind.server.rmi.RMICallHandler.run(RMICallHandler.java:124)
    at com.evermind.server.rmi.RMICallHandler.run(RMICallHandler.java:48)
    at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
    at java.lang.Thread.run(Thread.java:534)"

Steps to reproduce:

1. Log into Web Client

2. Create a part of any subclass

3. Perform a Save As

4. The error occurs: 'Unknown Error'

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms