Over-refund is allowed in Payment Tool from the credit created from adjustment and over-payment (Doc ID 578927.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 6.7.0.1.0
This problem can occur on any platform.

Symptoms

-- Problem Statement:
In Payment Tool, over refund is allowed from the credit created from adjustment (A/R Account) and
overpayment.

-- Steps To Reproduce:
Scenario A.
1. Create an account in Customer Center with plan 1.
2. Make balance Credit Adjustment to lead the total to a credit of $100 (Due Now as ($100). Or in
Payment Tool to make overpayment of $100.
3. Click A/R tab and Select Refund account.
4. In Payment Tool, make Cash Batch Refund of $200 for this account.
5. Validate is successful and Submit is allowed. Over Refund is allowed. The Due now in Customer
Center becomes $100.

Scenario B
1. Create an account in Customer Center with plan 1.
2. Make balance Credit Adjustment to lead the total to a credit of $ 100 (Due Now as ($100) or in
Payment Tool to make overpayment of $100.
3. In Payment Tool, make Cash Batch Refund of $200 for this account.
4. Validate is successful.
5. Submit gets "Batch Submit Error". In pinlog.log, it shows ' service is unavailable'.
6. Make Cash Batch Refund of $50, then validate and submit are successful. The Due now in
Customer Center becomes ($50).
7. Make Cash Batch refund of $200 again, then validate and submit are all successful. This time
over refund is allowed. The Due now in Customer Center becomes $150.


Cause

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