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Account Notes in Customer Center Got Overwritten (Doc ID 580406.1)

Last updated on APRIL 17, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In case where two CSRs have the same account opened in Customer Center, after the first CSR added a note, if second CSR added another note, the first note will be overwritten.

Steps to reproduce

a. Open same account in two instances of Customer Center
b. Add note in instance 1
c. Add note in instance 2
d. Check the notes and notice that the Note added in step b is missing

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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