Problems With Account Notes Functionality In Customer Center (Doc ID 580406.1)

Last updated on DECEMBER 11, 2012

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 12th March 2012


Symptoms

In case where two CSRs have the same account opened in Customer Center, after the first CSR adds a note, if second CSR adds a note, the first note will be overwritten.

Steps to reproduce

a. Open same account in two instances of Customer Center
b. Add note in instance 1
c. Add note in instance 2
d. Check the notes and notice that the Note added in step b is missing

Cause

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