Account Notes In Customer Center Is getting Overwritten

(Doc ID 580406.1)

Last updated on JUNE 11, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In case where two CSRs have the same account opened in Customer Center, after the first CSR adds a note, if second CSR adds a note, the first note will be overwritten.

Steps to reproduce

a. Open same account in two instances of Customer Center
b. Add note in instance 1
c. Add note in instance 2
d. Check the notes and notice that the Note added in step b is missing

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms