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Account Notes in Customer Center Got Overwritten (Doc ID 580406.1)

Last updated on APRIL 17, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


In case where two CSRs have the same account opened in Customer Center, after the first CSR added a note, if second CSR added another note, the first note will be overwritten.

Steps to reproduce

a. Open same account in two instances of Customer Center
b. Add note in instance 1
c. Add note in instance 2
d. Check the notes and notice that the Note added in step b is missing




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