Last updated on JULY 30, 2008
Applies to:Oracle Communications Billing and Revenue Management - Version: 22.214.171.124.0 to 126.96.36.199.0
This problem can occur on any platform.
When we process a payment batch, the bill number is used as the key criteria.
When you hit VALIDATE, payment tool does the basic validation and also populates the account number field.
In the case of hierarchical accounts , this will usually end up selecting one of the subordinate account (non-paying) numbers.
If there are individual items to allocate, and the users then attempt to allocate, the payment tool will attempt to list the items on the subordinate bill and return no results.
In either instance, the user is forced to process an unallocated payment and then allocate it manually via customer center.
1. Create an account hierarchy with 3 subordinate accounts(non-paying) [you can create more if you would like].
2. Run billing.
3. Make a payment via the payment tool.
4. Allocate to the bill number.
5. Press validate.
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