Trying To Add A Payment In The Payment Page, Results In Error 'Payment Event ID field missing' (Doc ID 602635.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0 to 2.2.0.0.0 [Release 2.1 to 2.2]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When adding a payment event in the Payment Page, an error "Payment Event ID field missing" is
displayed. This is encountered after searching for the payment event in the Payment Event Search
window.

ERROR
Payment Event ID field missing
Message number: 11, 253
Call sequence: ;CIPPXCER, CIPPPAYP

STEPS
The issue can be reproduced at will with the following steps:
1. Go to Financial > Payment. Add payment.
2. On the payment event field, search for payment events.
3. On the Payment Event Search Window, pick any payment event, the error occurs.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms