Accounts With Password "Expires" Type are being Locked Out when Password is Updated (Doc ID 602676.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 08-Aug-2011
Checked for relevance on 14-Feb-2013

Symptoms

When CSR accounts in Customer Center have their pcm_client service password updated (and the password type is changed to expires), the password is updated but the expiry is set to 0 in the database.
Thus, this password never expires and locks the user out.

Cause

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