Unable to Complete Events (Doc ID 602782.1)

Last updated on NOVEMBER 04, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.7.1.1 and later
Oracle Network Management for Utilities - DMS - Version 1.7.1.1 and later
Information in this document applies to any platform.

Symptoms

Sometimes an outage event will get stuck and all attempts to set it to a Restored or Complete status fail.  A dialog message such as "Must close device before performing complete or cancel" appears, but the device appears to be closed.

How can the outage event be completed or canceled?

What is causing this to happen?

Cause

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