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Recently Changed PORTAL/AERS Password, Now Reports Fail (Doc ID 602993.1)

Last updated on AUGUST 18, 2010

Applies to:

Adverse Event Reporting System - Version: 4.5 to 4.6.2 - Release: 4.5 to 4.6


Recently changed  password  for aers/portal users.

Now, while generating reports from AERS, the first report runs and shows as completed. However,
when you try to double-click on the report, it says Report not ready/available. Also, all
subsequent reports get queued up.

The completed pdf report does exist in the reports cache folder on Reports server -

Also, the reports do not get into the Portal - in 'AERS Reports' portal folder.


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