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Simple Behavior of Allocated Orders in Oracle Utilities Mobile Workforce Management (MWM) with Oracle Realtime Scheduler (ORS) (Doc ID 604152.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.4.5.7.1 and later   [Release: 1.4 and later ]
Information in this document applies to any platform.

Goal

When an order is manually allocated to a crew and shift, is the allocation valid only for that shift or will the order remain allocated to the same crew into future shifts unless completed, voided, reassigned, etc.?  If an allocated order remains allocated to a specific crew, will it stay with that crew even if that crew's future shifts are not assigned to the same zone as the order?


Solution

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