PCM_OP_BILL_ITEM_REFUND Not Able To Create Refund Even If Amount Due Is Negative (Doc ID 604371.1)

Last updated on MARCH 17, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 6.7.0.1.0 and later
Information in this document applies to any platform.
***Checked for relevance on 18-Mar-2013***


Symptoms

-- Problem Statement:
Infranet server is not able to refund the account when there is an available credit balance in the account due to the overpayment.

-- Steps To Reproduce:
1. From Customer Center, create an account with ip service for $50 on Aug 11, 2008.
2. Set pin_virtual_time to Aug. 12, 2008
3. From Payment Tool, make a check payment for the account for $100. ( make sure the payment is greater the due amount in account)
4. From Customer Center, make sure the $100 payment is credit to the account, and account has a credit balance due.
5. From Customer Center, click on "AR/Refund Account..." menu item for the account to refund the credit.

Expected result:
/item/refund is created with the credit balance.

Actual result:
The message box is up and says: Account 0.0.0.1-xxxxx has nothing to refund.


Cause

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