CAN'T VIEW REPORT PDF FILES FROM RDC ONSITE 4.5.3 SURROUND. (Doc ID 604379.1)

Last updated on JULY 09, 2008

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3 to 4.5.3
Microsoft Windows
Report.

Symptoms

RDC reports such as blank casebook and patient data report works fine, but the hyperlink to view the output file from the Reports tab of the RDC 4.5.3 surround doesn't work.

When click on hyperlink for report, it brings up a Web browser with ‘file not found’ displayed.

Here is an example of the URL that is opened by the RDC 4.5.3 surround when user click on the output file link:

http://<ServerName>/olsa/oc/rdcReport.do&event=openfile&batchJobId=20611&fileType=report

The out file o20611.pdf exists in the shared report output directory, it does not display and it brings up a Web browser with ‘file not found’.

Steps to Reproduce
1) Run a patient data report from RDC 4.5.3
2) When it completes with success status, click on the hyperlink to view the PDF report output.
3) Note the Internet Explorer window says ‘file not found’.

Cause

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