My Oracle Support Banner

Comment Field From Payment Tool Is Not Recorded (Doc ID 604810.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1
This problem can occur on any platform.

Symptoms

When a cheque payment batch is submitted through Payment Tool and comments are added in the
comments field, they do not appear in the payment notes of Customer Center


STEPS

1. Create an invoice account.
2. Create a charge.
3. Create a check payment batch and put a note in the COMMENT field.
4. Validate and Submit the batch.
5. On Customer center, open the Payments Tab
6. Click on the payment - view the NOTES panel. This does not contain the note entered in step 3.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
  Symptoms
  Cause
  Solution
  References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.