Chargeback Date not Passed To Infranet Application When Using A Template In Payment Tool (Doc ID 605047.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.0.0.1 and later
Information in this document applies to any platform.
Checked for relevance on 13-Sept-2013

Symptoms

-- Problem Statement:
CHARGEBACK DATE NOT PASSED TO INFRANET WHEN USING A TEMPLATE IN PAYMENT TOOL

-- Steps To Reproduce:
1) Create an account using Customer Center.

2) Make a top-up using Credit Card.

3) Open the payment tool select Credit Card Reversal Batch.

4) Create a reversal using a template.

5) Validate payment reversal records, you can see Chargeback date is populated correctly.

6) Submit the reversal request.

7) Check the effective_t in table event_billing_reversal_cc_t . It is not the same as in the Chargeback column.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms