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Hierarchy Load Involving Reclass Fails with Exit Status 4 and an Unknown Exception Error (Doc ID 725982.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle Retail Predictive Application Server - Version 12.1 and later
Information in this document applies to any platform.


When loading a product hierarchy, which includes many positions being reclassified to different local domains, an error occurs after almost 12 hours of processing:

<E 2008Jun07 05:42:32.898> Caught Unknown Exception!
<N 2008Jun07 05:42:39.205> loadHier exited with status: 4
<E 2008Jun07 05:42:39.205> LoadHier failed - status 4

The error was reproduced in the UAT environment, which includes more robust error-logging code. The error occurred in the same step, but this time the log appeared as such:

<E 2008Jun07 15:43:13.989> loadHier failed on domain:
<E 2008Jun07 15:43:13.989> ArrayNotFound: 'NEW_SHADOW_ITPT' array not found in database
'/<path>/domainName/data/shadow' rpas/AcuArray.cpp:2486: St9exception
<N 2008Jun07 15:43:19.394> loadHier exited with status: 3
<E 2008Jun07 15:43:19.394> LoadHier failed - status 3





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