ORA-01918, ORA-06512 When Deleting Users In AERS

(Doc ID 726620.1)

Last updated on JULY 08, 2010

Applies to:

Adverse Event Reporting System - Version: 4.5.2 and later   [Release: 4.5 and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On AERS 4.5.2, when attempting to delete a user from the Administrator Console--> User Profile the following error occurs:

ERROR
An error occurred while deleting AERS user:
ORA-01918: user '<USERNAME>' does not exist
ORA-06512: at 'ENSITE.AERS_DROP_USER",line 12
ORA-06512: at "ENSITE.AERSWW_PORTALIF",line 2279

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Log into AERS
2. Select the Admin Console and navigate to User Profile Tab
3. Select to Delete a user.


Cause

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