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What Information Will Be Collected By RDA When The Log Level Is Not Set On Level 3 And When Should The Customer Run RDA? (Doc ID 727150.1)

Last updated on JANUARY 26, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0 and later   [Release: 7.2.1 and later ]
Information in this document applies to any platform.

Goal

In customer's production environment, the log level is not set to 3 for space and optimization reasons.

1. Once there is an error, the customer should run the Remote Diagnostic Agent(RDA) to collect information, but what information will be collected when the log level is not set on level 3?

2. Most of the times the customer won't realize the problem on the system, so when should the customer run the RDA?

Solution

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