CCB V1.5.20 Generation of Credit Note for "TBFU" Account Does not Work (Doc ID 727431.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 1.5.20 and later   [Release: 1.5 and later ]
Information in this document applies to any platform.

Goal

The SA being billed is in a « TBFU » relationship so the receivables are transferred to another
SA when the bill is completed. The “Credit Note” button is still active which implies that
this function should work but when I attempt to generate a credit note the following message is
displayed:
This bill has no bill segment or financial transaction
I see their’s a bill segment and the FT is not linked to the bill which is why (I presume) the
above error is raised.
Is it “normal” that the FT doesn’t reference the BSeg’s Bill? The documentation doesn’t
say that “transferred out” FTs will not be linked to a bill.
If this behavior is “normal” how should corrections be made to incorrect bills where the
money has been transferred to a “TBFU” service provider?

Solution

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