Duplicate Cycle Arrear Billed In Backdated Cancellation (Doc ID 727592.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0
This problem can occur on any platform.

Symptoms

When a product is canceled using backdate and that product has a cycle-arrear event, the system is duplicating the charge.

For example, an account has a Product A with cycle arrear event, DOM = 25. The account was billed until Jan/25/2008.

On Feb/1/2008, a backdated cancellation happens and the purchase/cycle/usage end date was set to
Jan/20/2008.

Under these circumstances the system is generating a new (positive) cycle-arrear charge for Product A from Dec/25/2007 to Jan/20/2008, but there is already a charge from Dec/25/2007 to Jan/25/2008.

As in the documentation refund for cycle arrear is not supported, expect to see no additional charge.


Steps To Reproduce:
1. Nov/25/2007: Create an account with a product with cycle arrear event, DOM = 25.
2. Bill the account on Dec/25/2007, and Jan/25/2008.
3. On Feb/1/2008, backdate the cancellation of the product by setting the purchase/cycle/usage end date to Jan/20/2008.


Cause

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