Java Exception When Accessing the Payment Details Page in Customer Center : 'java.lang.NullPointerException'

(Doc ID 727615.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.2.1 to 7.3.1]
Information in this document applies to any platform.
***Checked for relevance on 29-Jul-2014***


"Payment type" and the "Transaction ID" fields are not populated in Customer Center for a custom payment type.

A user's system has a custom payment type 10030. After 'PCM_OP_PYMT_COLLECT' opcode is executed, the user goes to "Payment Details" screen in Customer Center with following sequence:

- Open the account
- Go to Balance tab
- Choose the bill
- Click on the payment date link

When entering the "Payment Details" screen, the "Payment type" and the "Transaction ID" fields are not populated.

The Java weblog shows an exception:

at com.portal.pcm.Field.fromPINName(Unknown Source)
at (
at com.portal.common.ThreadPool$


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