How To Writeoff On Closed Accounts With Unallocated Items? (Doc ID 727928.1)

Last updated on JULY 07, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 to 7.2.1.0.0 [Release 7.2.1]
Information in this document applies to any platform.
***Checked for relevance on 20-Dec-2011***
***Checked for relevance on 08-July-2013***

Goal

A user is trying to writeoff balances in closed accounts but some of them are failing due to unallocated items. How to allocate these items and then write it off?  For example, the following error was logged while performing writeoff on the account :

# number of field entries allocated 20, used 4
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 49763995 868
0 PIN_FLD_FLAGS INT [0] 1
0 PIN_FLD_DESCR STR [0] "Uncollected balance for more than 45 days"
0 PIN_FLD_PROGRAM_NAME STR [0] "Bill WriteOff"
D 10/09/07 12:12:34 - Bill WriteOff:4644.5740 .\Bill_WriteOff.cpp:208 1:machine1: Infranet_Component:9188:9110:1191946638:1185
   WRITEOFF OUTPUT
# number of field entries allocated 20, used 4
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 49763995 868
0 PIN_FLD_RESULT ENUM [0] 0
0 PIN_FLD_RESULTS ARRAY [0] allocated 20, used 3
1    PIN_FLD_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 317954411 9
1    PIN_FLD_DESCR STR [0] "Write-off error : unallocated items"
1    PIN_FLD_RESULT ENUM [0] 0
0 PIN_FLD_DESCR STR [0] "Account write-off failed"






Solution

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