No Events In "Events Associated With This Item" Page Of Customer Center After Applying Patch 6609865

(Doc ID 728375.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0
This problem can occur on any platform.

Symptoms

After installing the <>, Customer Center does not show the list of events in the
"Events Associated with this Item" page of the Balance tab.

This can be found in the following location:

- Go to the 'Billing' tab and see the bill objects (bill numbers) listed
- Click on one of the bills to see the Item Charges 

Here, the Bill Details screen is displayed and one should be able to see a list of events under the 'Events Associated With This Item'

Cause

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