How To View The Actual Complete Amount In Customer Center For Refund Processing (Doc ID 728705.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 to 7.2.1.0.0 [Release 7.2.1]
Information in this document applies to any platform.
***Checked for relevance on 13-Apr-2010***


Goal

An AR account refund is attempted though Customer Center ( from the tool bar --> AR --> Refund Account ) on a account with following details for example, as seen from Customer Center :

Amount due for all bills 1591.15 EURO
Adjustments not applied 0.00 EURO
Due now 1591.15 EURO
Bill in progress 0.00 EURO
Total 1591.15 EURO

In fact, the Amount due for all bills is 1591.14959 EURO, but Customer Center rounds this to 1591.15 EURO.

Now, clicking on the AR account adjustments, it is seen that the refund amount is 1591.15EURO. There is no other choice than to click ok to allocate and the refund is processed.

So, how can one ensure that actual amount is displayed in Customer Center so that the correct refund amount can be processed.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms