My Oracle Support Banner

Wrong Cycle Fees Applied After Reactivation Of Account (Doc ID 728754.1)

Last updated on AUGUST 06, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.0.0.0 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

Wrong cycle fees are charged after account reactivation.

 Steps To Reproduce:
1. On 10/Jan create an account  with two-monthly billing cycle, and BDOM set to 1.

 Result: Created an account with current billing cycle 10/Jan-01/Mar

2. Purchase bi-monthly offer with proration set to 'Calculate the charge based on
the amount used'.

Result: fees are applied correctly for period 10/Jan-01/Mar.

3. On 02/Mar run billing.

 Result: Account is billed and charged bi-monthly fee for period 01/Mar-01/May.

4. On 11/Mar inactivate account using PCM_OP_CUST_SET_STATUS.

Result: account is inactive and charge is returned to the client for period 11/Mar-01/May

5. On 10/Apr activate account using PCM_OP_CUST_SET_STATUS.

Expected result: Customer is charged for period 10/Apr-01/May.

Obtained result: customer is charged for period 10/Apr-01/Jun (ERROR!). Since that cycle fees are
charged based on wrong dates (not according to billing cycles, but shift by one month).

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.