Reversal Payment Not Reversed Correctly At The Item Level (Doc ID 728986.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 to 7.2.1.0.0 [Release 7.2.1]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Reversal payment is not reversed correctly at the item level.

Suppose a payment has been allocated to an item muliple times via Customer Center.
Suppose no other adjustment nor payment has been allocated to the same item mentioned above.
When the payment has been reversed, the DUE value on the item should equal to the TOTAL_DUE value but it does not.

Steps To Reproduce:
Date in mm/dd/yy format.
1). 03/05/08 - Create account
2). 04/05/08 - Bill the account with $25.90 balance
3). 04/15/08 - Make payment of $20.00, leave as unallocated.
4). 04/15/08 - Allocate $10 of the payment in Customer Center to bill
5). 04/15/08 - Allocate $5 of the payment in Customer Center to bill
6). 04/15/08 - Reverse the payment from Payment Tool.

Notice the item's DUE value does not equal to the TOTAL_DUE value by checking the values in the DB, like

select poid_id0, poid_type, item_total, due from item_t where account_obj_id0 = <poid_number>;

Cause

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