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CCB Error Using Context Menu Of The Customer ID In The Payment Upload Staging Page (Doc ID 729300.1)

Last updated on MARCH 23, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0 and later
Information in this document applies to any platform.

Symptoms

A Server Error message is encountered when trying to navigate using the Context Menu of the
Customer ID in the Payment Upload Staging Page and the Customer ID has a value of more than 10 digits.

ERROR




STEPS
The issue can be reproduced at will with the following steps:
1. Go to Main Menu > Financial > Payment Upload Staging +
2. Enter the required fields then add a 12 digit Customer ID.
3. Save
4. Click the Context menu of the Customer ID and try to navigate to another page (example Bill)
5. A server error message is raised.


Cause

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In this Document
Symptoms
Cause
Solution
References

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