GRCM Jobs Are Stuck In a Workflow after UserID of Owner Was Changed

(Doc ID 730022.1)

Last updated on APRIL 06, 2012

Applies to:

Oracle Governance, Risk and Compliance Manager - Version: 7.7.2 to 7.8 - Release: Rel 12 to Rel 12
Information in this document applies to any platform.
***Checked for relevance on 06-Mar-2012***

Symptoms

On GRCM in Production:
Find Items stuck in Workflow as seen from user's inbox after changing user's UserID.

EXPECTED BEHAVIOR
Expect Items in workflow to continue through after the UserID change

This issue can be reproduced by changing the UserID of any user that receives items in workflow.
All items that are still pointed to the user's old UserID are stuck in workflow



.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms