Oracle Utilities Mobile Workforce Management Integration Manager (IM) Gets Web Service Errors (ORA-01483) And Doesn't Stop Until Restarted
(Doc ID 730203.1)
Last updated on FEBRUARY 28, 2019
Applies to:Oracle Utilities Mobile Workforce Management - Version 1.4.5 and later
Information in this document applies to any platform.
Integration Manager (IM) is getting web exception errors for transactions like the 216 (request for updates) and 1999 (heartbeat).
The error states, "Web Service thread failed to send message ??? to RTS..."
Where ??? is transactions 216 and 1999.
The following entry can be found in the IM log when experiencing this issue:
The behavior continues for every attempt to send the transaction. Restarting IM temporarily resolves the problem.
This affects the efficiency of scheduling since new scheduling records don't make it to Oracle Utilities Mobile Workforce Management (MWM) until IM is restarted.
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