CCB Payment Event Upload Staging Record Incorrectly Displays External Account ID (Doc ID 730735.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.

Symptoms

After saving a new Payment Event Upload Staging record, the display of the External Account ID is
replaced with the External Source ID (from the Auto Pay Source).

Note that CCB stores the correct information (External Account ID) into its table in the
database, however it displays the incorrect value.

EXPECTED BEHAVIOR
Expect External Account ID to be displayed correctly.

STEPS
The issue can be reproduced at will with the following steps:
1. Create an Account with Autopay (ex. Visa; Make sure that it has External Account ID)
2. Create a Payment Event Upload Staging record (for the Account with Autopay)
3. Save the Payment Event Upload Staging record
4. Notice that the External Account ID is not displayed, it has been replaced with the External
Source ID of the Auto Pay Source.

Cause

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