Customer Center Pchangestatuspage Notes Are Not Refreshed (Doc ID 731030.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
The notes and the event browser are not getting refreshed when a deferred action is made.

A note is entered today for a deferred action. If this deferred action is deleted and the event browser is selected, there is no Detailed/Event description for this action: the field looks empty with no description. However, the delete object is captured when the event is selected.

-- Steps To Reproduce:
1. Log into Customer Center
2. Select a service or account and click the status hyperlink
3. Create a service status change with a date in the future and enter a note in the notes field
4. Click Save or Apply



Cause

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