Not Able To Search Payments With Check-No In Payment-Tool (Needed For Reversals) (Doc ID 731192.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.1 to 7.3.1.0.1 [Release 7.3.0 to 7.3.1]
Information in this document applies to any platform.
Checked for relevance on 05-Dec-2011.
***Checked for relevance on 16-May-2013***

Symptoms

Using Payment tool, when payments are searched using check numbers in order to perform payment reversal, payment search fails with the following error in cm.pinlog:

<date>  :25370 cm_child.c(105):4632 1:PC025675:<no_name>:3988:432:25:1209108468:96
          CM output flist: opcode PCM_OP_GLOBAL_SEARCH
# number of field entries allocated 20, used 2
0 PIN_FLD_POID POID [0] 0.0.0.1 /search 0 0
0 PIN_FLD_ERR_BUF ERR [0]
          <location=PIN_ERRLOC_DM:4 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_MISSING_ARG:13>
          <field num=PIN_FLD_CHECK_INFO:9,927 recid=0 reserved=5 reserved2=0 time(sec:usec)=0:0>
          <facility=0 msg_id=0 version=0>

 

Steps To Reproduce:

1. Open payment tool
2. Menu: File -> New -> check reversal batch
3. Menu: Tools -> Find Payment
4. Select "Search field" as "Check Number"
5. Give Search value as the actual check number you are trying to search
6. Click on Search
7. There is no result on the screen.

Cause

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