Pricing Center/Edit Subscription Group Has Trouble To Add New Service Periodically (Doc ID 731573.1)

Last updated on FEBRUARY 14, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

***Checked for relevance on 15-Feb-2013***

Symptoms

-- Problem Statement:
Pricing Center, Create a New Plan/Subscription Group has trouble to move the service from "Services" to "Subscription Group".
The issue does not occur consistently. Please execute the "Steps to Reproduce" a number of times to reproduce the issue.

- Steps to reproduce:
1. From the Pricing Center, click on "Create a new plan" to bring up the "Plan Attributes " window.
2. From the "Plan Attributes" tab, click on Actions/Edit Subscription Group menu item to bring up a "New Subscription Group" window.
3. Move /service/telco/gsm from "Services" list box to "Subscription Group".
4. Continue to move /service/telco/gsm/data, /service/telco/gsm/sms, /service/telco/gsm/fax, /service/telco/gsm/telephony as the member service of /service/telco/gsm

Eventually you will see that one of the member services can not move from Services list box to Subscription Group list box.

Cause

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