Pcm_OP_AR_GET_DISPUTE Is Giving Core Dump For Account Having Large Set Of Items (Doc ID 731826.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0
This problem can occur on any platform.

Symptoms

-- Problem Statement:
PCM_OP_AR_GET_DISPUTES is giving core dump for account having large set of Items.

Stack trace details of core:
fe320640 waitid (0, 6762, ffbf05d0, 103)
fe2d9214 _waitpid (6762, ffbf06bc, 100, fffffff8, ffffffe0, ffbf072d) + 5c
fe315654 system (ffbf08a0, ff349d88, 66d2, fffffff8, 58e8, 5800) + 240
ff2e0fc8 printExceptionReport (b, 6098, 78e58, ff2e0ebc, ff359d94, 6000) + 98
ff03cedc sigsegv_handler (b, 1230, 360ac, 0, ff072f60, 1000) + 34
fe3e56c8 __sighndlr (b, 0, ffbf0ec0, ff03cea8, 0, 0) + c
fe3df320 call_user_handler (b, 0, ffbf0ec0, 0, 0, 0) + 234
fe3df4d0 sigacthandler (b, 0, ffbf0ec0, 7efefeff, 81010100, 72776172) + 64
--- called from signal handler with signal 11 (SIGSEGV) ---
ff1a20b4 pin_poid_to_str (511fc8, ffbf4ce4, ffbf1bb0, ffbfaf24, 3fb760, 2c00) + 2b4
fc26cf30 fm_ar_get_action_items_find_alloc_for_bill_items (0, ffbfaf24, 0, fc32a7cc, 2d9c,
7000000) + 704
fc268bd8 fm_ar_get_action_items (9000000, ffbfaf24, 3fd648, ffbfa538, 0, 1) + 3040
fc2653e0 op_ar_get_action_items (ff078680, 7000000, 0, 3ed2f0, ffbfa538, 0) + 180
ff1600e8 cm_pre_pcm_op (bc00, 525, ffbfa4a4, 0, 3ed2f0, ffbfa538) + 104c
ff179408 pcm_op_ex (3e0610, 525, 8558, 1, 3ed2f0, ffbfa538) + 238
fc2876e8 fm_ar_get_disputes (126, 3e48, 3d3e00, ffbfac64, ffbfaf24, 0) + 770
fc286f04 op_ar_get_disputes (ff078680, 52a, 0, 3d3e00, ffbfac64, ffbfaf24) + 140
ff1600e8 cm_pre_pcm_op (bc00, 52a, ffbfabac, 1, 3d3e00, ffbfac64) + 104c
ff179408 pcm_op_ex (3e0610, 52a, 8558, 0, 3ef5e8, ffbfac64) + 238
ff17916c pcm_op (3e0610, 52a, 0, 3ef5e8, ffbfac64, ffbfaf24) + 1c
fbe1d7b0 fm_xxxx_srvc_get_disputes (3e0610, 3dab68, 3ee938, ffbfaf24, 1400, 3ef5e8) + 408
fbe1d254 op_sir_srvc_get_disputes (ff078680, 138b5, 0, 3dab68, 3ee938, ffbfaf24) + 19c
ff039a98 cm_custom (ff078680, ff03c5ec, 138b5, 0, 0, ffbfb1d8) + 848
ff037594 cm_child (1000, ff072f60, 0, 138b5, 80, ff076a7c) + 10d8
ff042efc mainThread (ff075990, ff072f60, a, fd400044, 2c178, ffbfb2f8) + 4ddc
000109b8 main (1, ffbfbb14, ffbfbb1c, 20c00, 0, 0) + 8
00010998 _start (0, 0, 0, 0, 0, 0) + 108

-- Steps To Reproduce:
Call PCM_OP_AR_GET_DISPUTES for an account which has a large set of items.



Cause

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