My Oracle Support Banner

"Report Is Not Ready/Available" Message Generated When Trying To Open A Report (Doc ID 731889.1)

Last updated on JANUARY 14, 2011

Applies to:

Adverse Event Reporting System - Version: and later   [Release: 4.5 and later ]
Information in this document applies to any platform.
***Checked for relevance on 14-JAN-2011***


On AERS, when attempting to open a generated report as a specific user,
the following message is generated:

"Report is not ready/available. Do you want to view the log?"

The "Process Log" tab for the corresponding report job is including the following message:

"Run Report request sent. Job ID: <AERS_Reports_Server_Name".
The user is not able to open the generated report while the other users are able to open it.

The issue can be reproduced with the following steps:
1. Login to AERS application as a specific user;
2. Open a case;
3. Click the report button, select the CIOMS I report and run it;
4. The system shows a message with the job number corresponding to the generated report.
    The report can not be opened from "All Report Jobs" folder.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.