Fieldorder Status Counts In Oracle Utilities Mobile Workforce Management (MWM) Mobile Workstation (MW) Supervisor Crew's Open Order View Are Inaccurate

(Doc ID 732773.1)

Last updated on APRIL 26, 2010

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.4.5.13 and later   [Release: 1.4 and later ]
Information in this document applies to any platform.
CrewDetailCurrentDayOnly
Supervisor
DHTSVINI
DHTDWINI
FO_TRACK_STATUS_CODE

Symptoms

Fieldorder (FO) status counts at the bottom of the Service Supervisor Crew's Open Order View are not accurate.

-- Steps To Reproduce:
1) log in as a crew supervisor in Mobile Workstation (MW), request a crew detail.
2) log off the crew supervisor
3) several days later, let the crew work on some orders and do reassign/unassign
4) log into the supervisor on the same machine and request the crew detail. We can find FO status counts at the bottom of the Service Supervisor Crew's Open Order View that not accurate.

Cause

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