Customer Center Fails On Plans Tab (Doc ID 732892.1)

Last updated on AUGUST 14, 2010

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.
Checked for Relevance on 14th Aug 2010

Goal

In an upgrade system say for example 6.5 to 7.2.1 or 6.7 environment to 7.3.1. When opening the Plans tab in Customer Center on one of the accounts in the upgraded environment Customer Center  reports an error: "Customer Center either cannot connect to or retrieve information from the BRM database..."

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms