Last updated on NOVEMBER 06, 2014
Applies to:Oracle Communications Billing and Revenue Management - Version: 188.8.131.52.0 to 184.108.40.206.1
This problem can occur on any platform.
On the 'Payments' tab in Customer Center, when we try to change the payment type from 'Invoice' to 'Pay by Parent' , there is a pop-up window with an error message as below :
non collective hierarchy or more 2 levels"
Error in cm pinlog shows as below :
Unknown error in fm_ar_get_action_items_find_alloc_for_bill_items
<field num=PIN_FLD_ITEM_OBJ:7,107 recid=0 reserved=0 reserved2=0
<facility=0 msg_id=0 version=0>
The same error might appear even when changing the payment type from 10007 to 10001 for another account. The problem may not be easily reproducible on a development environment and may be consistent only in production environment.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms