Error While Updating Payment Type Of Child Account

(Doc ID 733116.1)

Last updated on NOVEMBER 06, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version: to
This problem can occur on any platform.


On the 'Payments' tab in Customer Center, when we try to change the payment type from 'Invoice'[10001] to 'Pay by Parent'[10007] , there is a pop-up window with an error message as below :

"Unable to update payment setup information. Possible cause may be the attempt to create
non collective hierarchy or more 2 levels"

Error in cm pinlog shows as below :

E Wed Jan 16 17:35:13 2008 devbox cm:4690
Unknown error in fm_ar_get_action_items_find_alloc_for_bill_items
<field num=PIN_FLD_ITEM_OBJ:7,107 recid=0 reserved=0 reserved2=0
<facility=0 msg_id=0 version=0>

The same error might appear even when changing the payment type from 10007 to 10001 for another account. The problem may not be easily reproducible on a development environment and may be consistent only in production environment.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms