My Oracle Support Banner

Missing Refund When Canceling A Deal Backdated For Cycle Forward Product (Doc ID 733478.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Missing refund when canceling a deal backdated for cycle forward product.

In May 2008, a deal was canceled (backdated) with dating back to July 17th 2002. The system credited the customer for 51 months of monthly recurring charge (MRC) when it should have credited 69 months and 30 days. The MRC for the product is $500 with a 15% discount. This customer has been consistently billed $425 since July 2002. The system issued the customer a total credit of $21,675 (51 months x $425) when they should have actually received a credit of $29,736.29 (69 months and 30 days x $425).


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.