Problem With Prorate Event Cycle Foward Fees during product cancellation. (Doc ID 734354.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.1 and later
Information in this document applies to any platform.
Checked for relevance on 13-Jul-2010


Symptoms

Problem Statement:

During cancellation of a product the prorated amount calculated to reimburse is incorrect.


Steps To Reproduce:

1) Create an account on 5th of Jan having the events Monthly cycle fwd fee( $10.034), Purchase fee($41.807).

2) Set  In advance billing = 1 month and billing DOM = 1

    2 cycle forward events will be generated (for the period 01/05 to 02/01 => $8.74  and 02/01 to 03/01 => $10.034  )

3) Change the virtual time to Feb 1 and run billing

4) Change virtual time to Feb 15 and cancel the product

5) During cancellation of  the product, 2 Cycle Forward Fee must be generated (Auto Billing cancel):
    - the first for the period 02/15 to 02/28 (reimbursed the prorate Cycle Foward Event => $5.02) 

    - the second for the period 03/01 to 04/01 (reimbursed the Cycle Foward => $10.034 )

The proration amount calculated for the product cancellation is INCORRECT. It takes $10.034 instead of $5.02.







Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms