Auto Close Box On Work Order Does Not Always Get Checked (Doc ID 734477.1)

Last updated on DECEMBER 16, 2011

Applies to:

Oracle Utilities Work and Asset Management - Version: 1.7.15.2.4 and later   [Release: 1.7 and later ]
Information in this document applies to any platform.

Symptoms

SOME OF OUR WORK ORDERS DO NOT HAVE THE AUTO CLOSE INDICATOR CHECKED. THAT IS BECAUSE THE WORK ORDER IS CREATED FROM A SERVICE REQUEST, FROM THE ASSET MODULE, ETC. IS THERE A WAY TO SET UP THE SYSTEM SO THAT THE AUTO_CLOSE_IND ALWAYS GETS CHECKED FOR THESE WORK ORDERS THAT COME FROM SERVICE REQUESTS, ASSET, ETC.?

Cause

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