Wierd Error From Sites With Vista Os (Doc ID 734683.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3

Symptoms

Site users are using windows vista, they  are seeing differently when they try and enter data in RDC 4.5.3.

When opening a CRF page that has checkbox fields, the checkbox fields are checked by default and the site cannot uncheck them.

In addition they often receive the error of 'wrong page' when trying to save pages as complete.

The monitor received various error messages when trying to verify pages.

However, the site users are able to work normally when using computers with windows XP.

The problem is seeing these on a windows vista computer.

Cause

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