Error When Accessing GRCM: "An application error occurred on the server". (Doc ID 735215.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Governance, Risk and Compliance Manager - Version: 7.5.1 to 7.8 - Release: Stellent to Rel 12
Information in this document applies to any platform.
***Checked for relevance on 02-Jun-2010***

Symptoms

When trying to access GRCM, the login page doesn't come up. Instead, the browser page displays:

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
     <system.web>
         <customErrors mode="Off"/>
     </system.web>
</configuration>


.

Cause

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