Err_null_ptr Message When Trying To Cancel A Product (Doc ID 735309.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.0.0.0 to 7.2.0.0.0
This problem can occur on any platform.

Symptoms

-- Problem Statement:
After installing <<Patch 6505205>>, when trying to cancel a product with the value of 0 for the
cycle_offset field and non-currency resources, the cancelation fails resulting in an “ERR_NUL_PTR” error. After updating the cycle_offset to 1, product can be successfully cancelled.
Before the portal <<Patch 6505205>>, no problems were reported when trying to cancel a product with
the value of 0 for the cycle_offset field and non-currency resources.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms